Política de reembolso
We want you to be satisfied with your Jamesbark.pa purchases, we understand if things don’t work out, but don't worry we got you covered. We want to provide you with a hassle-free way to return or exchange your merchandise. We are happy to accept returns of unused merchandise in its original condition, tags attached, within 30 days of receiving your order.
All orders must be returned in the best condition with the invoice included in the package. We will not accept pieces that have been washed, worn, or altered.
*Please note: Returns that do not meet our policy will not be accepted and will be sent back to the customer.
HOW TO MAKE A RETURN OR EXCHANGE
- You can click on the RETURN link on your order or contact us at info@jamesbark.pa about any returns or exchanges within 30 days of receiving your item so we can help facilitate the process.
- Returned and exchanged items must be in new condition, unworn/unused with the original tags attached. All sale items or personalized orders are final sale only and are not eligible for returns or exchanges.
- Once we have more information regarding your return or exchange inquiry, we will provide you with further instructions. After your return has been received, we will refund the amount of the returned goods to the recipient within 7-10 business days.
DID YOU RECEIVE A FAULTY ITEM?
So sorry about it! If you receive an item that is damaged or with manufactured fault, these must be returned within 10 days of purchase. After 10 days, we’re unable to provide an exchange or refund for any faulty item.
To return, exchange, or refund a faulty item, simply request it through your JAMESBARK.PA account and send the products back to us. You can also contact us at info@jamesbark.pa or via Live Chat.
LOST IN TRANSIT
Unfortunately, JAMES BARK cannot assume responsibility for any returns or exchanges that don’t make it to the workshop and get lost in transit. We strongly advise using a trackable shipping service so that the order safely arrives at our facility so we can ensure reimbursement for your order!
SALE
Styles marked SALE are not eligible for a refund, exchange, or credit.